Threshold Verified, delivered by Hale Windows & Doors, a proud Threshold Group company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If something we installed or repaired is not right, you tell us once and we fix it — no charge, no argument, no forms to fill out.
That is the whole thing. You are not asked to prove the problem in writing, navigate a claims department, or wait weeks for a callback. The 365-Day Done Right Promise means that for a full year after any Hale job, if the work does not hold up the way it should, we come back and make it right. That promise is not a footnote. It is stamped on every job, backed by the Threshold Group family, and written in plain English so there is nothing to interpret against you.
What you are entitled to: one call, one return visit, one correction. No hourly rate on the second visit, no service fee, nothing to sign up for. Your only job is to call and tell us what you are seeing.
Why We Answer Fast, Everywhere
A one-truck operation cannot guarantee you a live voice at 10 p.m. on a Tuesday. We can, because we have built the dispatch and staffing to match the promise. A real person answers our phone around the clock — not a machine, not a callback queue — because problems with windows and doors do not schedule themselves between 9 and 5.
Being part of the Threshold Group means the infrastructure behind Hale Windows and Doors is larger than any single local crew. Local technicians, stocked service vehicles, and a national dispatch system working together is what lets us commit to getting an estimator to your property within two business days and delivering a written estimate within one business day of that visit. We tell you what it costs before anyone touches anything. That is not marketing language; it is the only pricing model we operate.
No surprises on the invoice. The written price you receive is the price on the job. Full stop.
How We Make It Right
You Tell Us
Call (252) 675-6980 and tell a live person what is wrong. You do not need photos, a written complaint, or a case number. You just need to describe what you are seeing — a draft, a seal that has failed, a door that is not latching right — and we log it. That call is your entire obligation.
We Come Back Out
We schedule a return visit, no second charge, no fee for the trip. The same Threshold Verified process that governed your first visit governs this one: you will receive the technician’s name and photo before they arrive, they will carry a photo ID badge at the door, and they will show up in a clean, marked uniform. No guessing who is at your door.
We Fix It
The technician assesses the issue on-site using parts from our eight professional-grade product lines — PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux — whichever matches what is already installed. We do not patch and hope. We fix it the way it should have been the first time, to the same standard as the original work.
You Sign Off
The job is not closed until you confirm you are satisfied. We do not mark a callback complete from our side and disappear. You decide when the work is done right. If a repair fails again, a second visit is covered under the written guarantee that comes with every repair — same promise, no new paperwork.
What Stands Behind the Promise
A promise is only as solid as the people and systems behind it. Here is what actually backs ours.
The people: Every technician working under the Threshold Verified standard is background-checked and identity-verified before they ever step onto a job. They are not contractors pulled off a list the morning of your appointment. They are uniformed, photo-badged, and pre-announced — you receive their name and photo before the visit so you know exactly who to expect before you open the door. If anyone arrives who you were not told to expect, that visit is on us and we make it right.
The pricing: Every job starts with a free written estimate. No hourly rates. No subscriptions. Nothing to sign up for. The number on the estimate is the number on the invoice.
The products: We install and service windows and doors from eight professional-grade lines. That depth means we match the right product to your home rather than fitting every job to the one brand we happen to stock.
The family: Hale Windows and Doors has been part of the Threshold Group since 2009. Each location is independently owned and operated, which means you get a local crew with a local stake in the work — and a family guarantee standing behind every promise they make.
Ask Us to Prove It
Call (252) 675-6980 — a live person picks up, any hour, any day — or book your free written estimate online. We will have an estimator at your property within two business days. The full terms of the 365-Day Done Right Promise and the Threshold Verified standard are on our terms page; read them before you call if you like. We think they hold up.
Written by Spencer Odell, Owner at Hale Windows & Doors, serving homeowners nationwide since 2009.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.